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McDonald's runs out of French fries in Venezuela

Published:Wednesday | January 7, 2015 | 12:00 AM

Venezuela's more than 100 McDonald's franchises have run out of potatoes and are now serving alternatives like deep-fried arepa flatbreads or yuca, a starchy staple of traditional Venezuelan cooking.

McDonald's franchisers are blaming a contract dispute with West Coast dock workers for halting the export of frozen fries to the country. The dispute also caused several days of French fry rationing in Japan last month. But Sonia Ruseler, an Argentina-based spokeswoman for Arcos Dorados, which runs McDonald's restaurants in Latin America, declined to say Tuesday why other countries in the region are not affected.

Accustomed to shortages of their favorite foods, and equally in the habit of grumbling about the government as they walk away empty-handed, many Venezuelans assume official policy is to blame.

"It's because of the situation here; it's a total debacle," said Maria Guerreiro, who huffed out of a Caracas McDonald's with her family when she found out they were serving only fries made of yuca, which is also known as cassava. Her daughter won't eat that starchy root, she said, and they'd come for the sole purpose of treating the two-year-old to a Happy Meal.

In a statement, McDonald's said it is working to resolve the shortages. In the meantime, "We will continue to give our clients the McDonald's experience, offering 100 per cent Venezuelan options," the company said.

John Toaspern, chief marketing officer with the US Potato Board, noted that Venezuela's import of frozen potatoes fell off a cliff long before the labour dispute escalated. During the first 10 months of 2014, the country imported just 14 per cent of the frozen fries it brought in for the same period the year before, according to federal data compiled by the Potato Board.

Most of the shortages in Venezuela are driven in part by the country's tight currency controls, which make it hard to get dollars at a subsidised rate for imports while creating a thriving black market for currency. As a result, the country either has the most expensive Happy Meal in the world (US$27 at the official exchange rate) or the cheapest (90 cents on the black market rate).

On Monday, a state-sponsored news website posted a story assuring the situation "has nothing at all to do" with government policy.

At the Caracas McDonald's, a man wearing an 'Employee of the Month' cap braved the dinner rush on Monday, patiently explaining to patron after patron that instead of French fries, the store was offering yucca fries, mini-arepas, or salads.

Nonplussed customers sampled their pale yuca fries tentatively as they picked up their orders. No one chose the salad.