Wed | Mar 20, 2019

PICA launches drop box for passport renewal

Published:Friday | December 15, 2017 | 12:32 PM

The Passport, Citizen and Immigration Agency (PICA) has set up a drop box service at its office at 25 Constant Spring Road, St. Andrew with immediate effect.

Persons seeking to renew their passports may deposit their completed forms in the kiosk provided for processing. In addition, the agency has established a partnership with DHL Jamaica to collect fees for passport renewals, as well as the delivery of the new passports throughout the island.

Andrew Wynter, CEO of PICA made the announcement on Thursday 14 at the agency’s citizenship swearing-in ceremony at the Police Officers Club, St. Andrew.

Wynter said the new services are aimed at eliminating long waits and enhancing the customer experience when conducting business with PICA.

“We recognise that our customers are very busy, so we are implementing a number of initiatives to assist them with completing and enjoying the process of acquiring passports,” he said.

“We want to ensure that our customers are getting the best service because the products and services offered by the Government of Jamaica to the people of Jamaica should be service they can enjoy,” Wynter added.

He said the arrangement with DHL is aimed at making it more convenient for Jamaicans to pay for and receive their passports.

According to Wynter, the new services will be available initially at the PICA office in St. Andrew and then rolled out in Montego Bay.

He also announced that PICA will be introducing other initiatives over the next two years, including on-line passport applications and on-line declaration form submissions.