Tue | Sep 25, 2018

Gov't to boost customer service in public sector

Published:Friday | July 11, 2014 | 12:00 AM
Horace Dalley

PUBLIC-SECTOR workers across the island are to be trained in customer service.

Horace Dalley, minister without portfolio in the finance ministry, said the process of human resource management reform, as part of the reform of the public sector, was not only about changing the systems and procedures.

"The people, especially those who carry out the direct functions of human resource management, must themselves benefit from reorientation, a change in attitude, and adjustment to how they do their work," Dalley said.

Contributing to the Sectoral Debate in the Senate on Tuesday, Dalley said a key function of the service delivery in the public sector was customer service. He indicated that he has mandated that everyone involved in customer interaction "must undergo customer-service training once again as we proceed to do the reform in the national economy".

He said that with the help of grant funding from the Inter-American Development Bank, beginning this financial year, the Government would be embarking on a series of interventions to enhance the capacity of public-sector workers.

Meanwhile, management consultant Dr Nsombi Jaja has called on public-sector employees to make themselves the best in delivering service to the public.

Jaja, speaking at an empower-ment session for public-sector employees at the Petroleum Corporation of Jamaica in New Kingston yesterday, said the public-sector modernisation process was a "critical one to help us to attain Vision 2030".

She added: "If you really get into it, you will recognise that it is not just for the country, it is for us as well."