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T&T to stage customer service workshop for airport staff

Published:Friday | May 20, 2016 | 12:00 AM

Minister of Foreign Affairs and Foreign Trade Kamina Johnson-Smith has assured Jamaicans that following written correspondence with her Trinidadian counterpart concerning the treatment of Jamaicans travelling to the twin-island republic, the Trinidad and Tobago government has committed to implementing measures at the Piarco International Airport, beginning July, to address concerns.

In a statement to the Senate yesterday, Johnson-Smith said that at the request of Cabinet, she wrote a letter in April to Dennis Moses, minister of foreign and CARICOM affairs, expressing Jamaica's concerns about the CARICOM Single Market and Economy provisions for the free movement of CARICOM nationals.




Johnson-Smith said reference was made to the high rate of denial of entry of Jamaicans travelling to Trinidad, the treatment meted out to Jamaicans by immigration officials and other personnel at the airport, and the lack of proper facilities to accommodate returnees detained overnight, pending return flights to Jamaica.

Responding to Johnson-Smith, the Trinidadian minister said his government would, next month, convene a customer service training workshop for airport staff, including immigration officials and other front line employees, such as security and other airport personnel who interact on a daily basis with passengers, and those who are denied entry and detained overnight while awaiting return.

Moses said a dedicated facility would be retrofitted at the airport where persons, including Jamaicans, can be appropriately accommodated overnight while awaiting return flights to their countries of origin.