Sun | Mar 18, 2018

NWC warns public about fraudulent emails

Published:Saturday | July 2, 2016 | 12:00 AM

The National Water Commission (NWC), in a release yesterday, warned its customers to be on the alert for fraudulent emails.

"It has come to the attention of the National Water Commission that some members of the public have been receiving emails purportedly sent by the commission and or its representatives. The NWC wishes to officially alert all its customers and stakeholders to these fraudulent emails and to urge persons to exercise caution in viewing and responding to any suspicious email purporting to be originating from the NWC or its employees," the release stated.

"Unfortunately, no matter what companies do, some fraudulent emails will always make it to the public's inbox, and with studies showing that 97 per cent of people around the globe are not able to identify a sophisticated fraudulent email, the commission wishes to offer the following tips for the handling of suspicious messages:

If in doubt:

1. Do not trust the display name.

2. Look but don't click.

3. Check for spelling mistakes.

4. Analyse the salutation.

5. Do not give up personal information.

6. Beware of urgent or threatening language in the subject line.

7. Review the signature.

8. Do not click on attachments.

9. Check the header from the email address.

10. Do not believe everything you see.

11. Avoid sending financial information to persons unless it is verbally verified by the source.

The NWC continues to investigate these unfortunate occurrences."