Fri | Jan 19, 2018

More space coming for BPO in Montego Bay

Published:Saturday | August 27, 2016 | 12:00 AM
Prime Minister Andrew Holness

Prime Minister Andrew Holness broke ground for an additional 63,000 square feet of office space to facilitate expansion of the growing business process outsourcing (BPO) industry in Montego Bay on Thursday.

The building, which is expected to be completed by early next year, is being constructed in the Montego Bay Free Zone.

Speaking at the ceremony, the prime minister said the new facility will cement Jamaica's place as a major player in the global BPO sector.

"The 63,000 square feet will increase BPO-type space by 10 per cent within the Montego Bay Free Zone, and bring total space in the zone to 665,000 square feet," he said.

Holness, in citing Montego Bay's top position in the local BPO sector, pointed out that it is a major source of employment for Jamaicans, while providing support for other industries.

"Montego Bay currently accounts for 11,000 of the over 18,000 employed agents in Jamaica's BPO sector. The Montego Bay Free Zone supports manufacturing and warehousing as well ... but BPO operations occupy more than 60 per cent of the space, generate 98 per cent of foreign exchange earnings, and account for more than 96 per cent of employment in the zone," said Holness.