Fri | Jan 19, 2018

JN makes covenant with members

Published:Monday | February 6, 2017 | 12:00 AM
Murine James (second left) and her granddaughter, Keayana Williams, smile as they are presented with the JN Bank Promise by Maureen Hayden-Cater (right), managing director, JN Bank, and Shereen Jones, assistant general manager, information technology and operations, The Jamaica National Group, JN Bank’s parent company. The four were at the JN Financial Services centre in Catherine Hall, Montego Bay, St James.

JN Bank has pledged to members and Jamaicans that it will treat them with dignity and work with them to improve their financial outcomes.

Maureen Hayden-Cater, managing director, has pledged that JN Bank will provide convenient and innovative solutions, supported by advanced technologies; and that it will offer "competitive interest rates while charging fees lower than market rates" for its services.

"Our vision is to provide extraordinary life experiences for all of our members, create wealth and sustain long-term value through the quality of the products, services, and initiatives we will implement," Hayden-Cater has assured.

She said the bank would provide clear, relevant, and timely information to assist members to make the right decisions, and handle their requests, suggestions and complaints with care and with the highest level of confidentiality, fairness, integrity, and urgency.

"This is our covenant, ladies and gentlemen. This is the way of your JN Bank," she declared.

The bank's covenant was presented to members during its opening on February 1, and was also presented to Jamaicans during a motorcade fanfare from Half-Way Tree, St Andrew, to Catherine Hall, St James.

It is published and available to the public on its website and in its branches.


 'We are no ordinary bank'

JN Bank Managing Director Maureen Hayden-Cater has declared that the financial entity she leads is "no ordinary bank".

"We are the only commercial bank, fully owned by our savers and borrowers, and, in that vein, we are established to serve our Jamaican members and customers, wherever they reside around the globe," Hayden-Cater said during JN Bank's launch on February 1.

Outlining a list of "firsts" by Jamaica National over its 142-year history, the managing director made the case that becoming the country's first commercial bank to be mutually owned was only a natural progression for the company as it sought to build on its philosophy of improving people's lives.

"Today, The Jamaica National Group continues that rich tradition of facilitating people's desire to improve their financial outcomes by being bold and courageous with the launch of JN Bank, a commercial bank which is dedicated to the financial growth and success of its members," she said, pointing out that the bank would be a positive force for success.

Earl Jarrett, head of The Jamaica National Group, underscored that the launch of JN Bank highlights the capability and strength of Jamaicans.

"JN has always had to find its own way. It never had a head office [overseas] to tell it what to do. It has had to design its own strategy and establish its own path and our people have had to deliver world-class standard," he said.

"I believe that at Jamaica National, we have demonstrated that, as a country, we can achieve great things. Our conversion is evidence of that," Jarrett affirmed.

He noted that the conversion to JN Bank was tantamount to a "rebirth" for Jamaica National as it expands its reach through products and services which support the organisation's philosophy of improving people's financial outcomes.

"The doors of JN Bank are open for all to enter in," he declared.