VMBS promises greater customer service, cops PSOJ award
The Victoria Mutual Group copped six of seven sectionals awards en route to sweeping the Large Business Category at Tuesday's Service Excellence Awards 2018 hosted by the Private Sector Organisation of Jamaica (PSOJ) at The Jamaica Pegasus hotel, New Kingston.
The financial institution scored the most points in leadership, training and capacity, monitoring & measurement, reward & recognition, complaints management and international benchmarks, with the Sagicor Group taking the award for charter & standards. Massy Gas Products, which topped the leadership and charter & standards categories for small and medium sized business, won the Medium Business award, with Sarifa Insurance Brokers Limited taking the Small Business top prize.
Commenting on winning the top award, Courtney Campbell, president and chief executive officer of the Victoria Mutual Group, said that the performance was a vindication of the company's focus on customer satisfaction.
"What this says is that the core values are taken seriously by all team members of Victoria Mutual, from the board members to the newest member of staff - it's an organisational commitment," he told The Gleaner, adding that this accomplishment would spur the team to strive for greater customer service delivery.
"We've just started the journey," he insisted. "We think that we have many more opportunities to do well with respect to improving our customer service. So, actually this is an encouragement to work harder because we are not satisfied with where we are."