Tue | Jan 21, 2020

FLOW restores mobile services to customers

Published:Monday | December 16, 2019 | 12:32 AM
Stephen Price
Stephen Price

FLOW Announced yesterday that it has restored service to mobile customers who were affected by a disruption in their services late Saturday afternoon.

“We sincerely apologise to our customers who were affected by this outage. We’re mindful of the trust that you’ve placed in us and we are sorry that we did not deliver the service you expected. We’ve launched a full investigation and will ensure that we take corrective measures,” said Stephen Price, country manager.

He said that the FLOW team worked through the night to get the services back up and running.

“While we strive to provide best in-class products and services, instances like these remind us that there will be challenges. Our commitment is to quickly resolve issues when they arise and get our customers back online in the shortest possible time frame,” Price continued.

Flow’s technical team said that it will continue to monitor the network to quickly respond if there are further issues. Price also committed to submitting a preliminary report on the incident to the Office of Utilities Regulation and the minister of science, energy and technology today.