Fri | Aug 14, 2020

Irate FLOW customer smashes glass door at head office

Published:Friday | July 17, 2020 | 12:24 AMJason Cross/Gleaner Writer
The shattered glass door at FLOW’s head offices along Half-Way Tree Road in St Andrew tells the tale of the frustrated customer who kicked it in yesterday.
The shattered glass door at FLOW’s head offices along Half-Way Tree Road in St Andrew tells the tale of the frustrated customer who kicked it in yesterday.

As several disgruntled customers visited the head offices of telecoms company FLOW yesterday, tensions boiled over in their quest for their concerns to be addressed, resulting in an entrance door to the Half-Way Tree Road offices being kicked in.

When The Gleaner visited the location, several customers waiting outside seemed to sympathise with the man’s actions, pointing out that the worker manning the door was unprofessional and rude.

“Him seh we fi take off di number off the door and WhatsApp them, not call, because nobody is there for you to call,” Sashana Nash sought to explain. “I told him that I keep on WhatsApping them and mi nuh get no text back. Him seh nobody nuh deh deh fi talk to me and start rough up the people dem and start lock di door inna di man face. Di man kick di door, and it bruk.”

The customers said that based on the conversation the man was having with the representative before the incident, he wanted to be reimbursed for phone credit that had vanished.

“Dem lock up in deh, and den all of a sudden, you see everybody a run come – supervisor and everybody,” Nash said.

The man reportedly jumped into his vehicle and drove off.

A number of customers complained to The Gleaner that they were also present to query charges to their accounts and get answers on missing credit.

Nash shared that she wanted answers as to why her Internet bill was $15,000 when she had always paid up outstanding amounts. She said that she started using FLOW’s Internet service in April 2020, but recurring text messages to her phone have been indicating balances from January.

JOB AT RISK

Another customer, who gave her name as Claudine, told The Gleaner that she was beyond frustrated as she has been without Internet service for more than a week, adding that her daughter-in-law was about to lose her job because of it. She had travelled all the way from Linstead in St Catherine, only to be left disappointed once more.

“From last week, I don’t have any Internet. I called them to come fix it, and they said Friday. When we called back Friday, they said Monday. When mi call Monday, dem seh Wednesday, and when we call them again, them tell mi today, and when we call them today, them tell we Monday again. What kind of foolishness is that?”

Director of communications and stakeholder engagement at FLOW, Kayon Mitchell, told The Gleaner that the company was investigating yesterday’s incident.

“We have operating guidelines in place as we manage the capacity in our stores during this time in accordance with the government-mandated social-distancing requirements. To this end, we prioritise those customers whose business must be conducted in the store,” she said.

jason.cross@gleanerjm.com