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CVM transmission breaks getting on my nerves

Published:Saturday | November 1, 2014 | 12:00 AM

CVM transmission breaks getting on my nerves

Since October 17, 2014, there have been frequent breaks in transmission on CVM's channel 8.

Breaks usually occur during the Indian drama programmes 'It Seems Beautiful' and 'Strange Love', a few times during Newswatch and several times during the season finale of 'Scandal'.

As recently as the evening of October 28, I was watching 'Newswatch' when there was a break in transmission at least five times, which annoyed me to the point that I had to change the channel.

As if CVM's system malfunction didn't consistently annoy me enough, every day, since October 17, there have been breaks in the Indian drama programmes and during 'Jamaica Magazine', that lasted about 10 minutes on October 29.

The frequent breaks did not commence in October. I had

initially observed it in September when I decided to contact Cordel Green of the Broadcasting Commission on the matter on September 18.

Assistant Registrar K. Rose at the Broadcasting Commission acknowledged receipt of that complaint, on September 22; four days after my report. I responded that the engineers at CVM had already corrected the issue.

Since the general matter was resolved by CVM on September 18, the issue of frequent breaks in transmission resurfaced mid-October, and I made two reports to Cordel Green and the management of CVM, simultaneously, October 17, 2014 and October 29.

The Broadcasting Commission took four days to acknowledge receipt of my initial complaint in September. It has not acknowledged receipt of the recent complaints. Therefore, I am not sure what, if any, actions have been taken by the commission since, clearly, none was taken by the station.

It is frustrating enough for us to be watching a programme, then, in the middle of it, we are hit with no signal. It is even more frustrating when the regulator takes forever to acknowledge our complaints and, at times, none at all.

I must also highlight that the Broadcasting Commission is not in the practice of informing complainants of the status of their complaints, or the resolution of matters brought to its attention.

How can the Broadcasting Commission efficiently and effectively deal with customer complaints when it takes all of four days to answer an email and, sometimes, never provides a response at all. How can it effectively regulate when no apparent action is taken and no confirmation of a resolution to complaints forthcoming?

Cordel Green and the Broadcasting Commission need to clean up their mess, and effectively regulate, start appreciating and acting urgently on viewer complaints and feedback.