Overhaul online banking with NCB
Overhaul online banking, NCB
Is it just me or does anyone else find NCB online banking the most frustrating, user-unfriendly, tiresome experience when compared to other banks?
The following list highlights my experiences with the website:
n Oftentimes inaccessible or problematic.
n Not compatible and easy to
navigate on smartphones.
n Unexplained 'kick-offs', requiring several log-ins during one given session.
n Ridiculous requirement to reset
password every so often (Which other banking institutions force this on their clients?)
n Resetting password is an exercise in frustration to the max. Invariably, the process leads to being permanently blocked from your accounts after too frequent attempts.
n Instructions regarding password requirements are onerous and unclear.
n Try getting through to the call centre. When you do get through, after holding for hours on the phone, you are required to answer a multitude of verification questions, some of which are impossible to recall without having access to your accounts online. Go figure!
n Operators tell you that an agent will contact you to reinstate your blocked account in two to three hours (this is after perhaps an entire weekend + workdays + several hours of phone time and a plethora of inconveniences).
n Parrot-like, the call-centre staff apologise profusely when faced with complaints from frustrated clients. The automatic
platitudes are as annoying as they are inherently unhelpful.
Is there no balm in Gilead?