Sat | Dec 10, 2016

People's Report: LIME touches base with disgruntled customer

Published:Saturday | April 11, 2015 | 12:00 AM

This is LIME's response to the article titled 'Appealing to LIME for Internet service' that was published in The Gleaner on April 4, 2015.

The  article was written by Mr Henry Wright to whom I have written and spoke and apologised for the inconvenience.

Mr Wright was advised that we have identified a port that would provide Internet access to his home and that we will install the service within a matter of days. I am happy to report that Mr Wright was pleased with this development.

I will continue to follow the process in the coming days to make our best attempt in regaining his confidence in LIME, considering that Mr Wright has already spoken to the savings he expects to derive from using our very popular Browse and Talk service.

In the meantime, our service support team will further evaluate how we can prevent this issue from recurring.

At LIME, we believe that access to the Internet provides one of the most powerful tools for improvement in the quality of life for the growing number of citizens we serve. Our commitment to deliver full broadband penetration throughout Jamaica remains the same, and we will continue to develop ways to make the technology more accessible, available and affordable.

- Elon Parkinson, Corporate Communications Manager, LIME