Sun | Oct 21, 2018

Kudos to Knutsford Express

Published:Saturday | May 16, 2015 | 12:00 AM

If there is a company in Jamaica deserving of an award for superb customer service, it is Knutsford Express bus company.

Recently, I had the pleasure of travelling with them from Kingston to Montego Bay. The terminal in New Kingston was impressively clean.

The air-conditioned waiting room was comfortable. The ticket office employee was helpful and efficient. Much to my surprise, free newspapers and bottled water were provided prior to the journey. My baggage was carefully loaded and the bus departed on time.

The driver was impeccably dressed. He spoke in clear, understandable English and was informative throughout the journey.

Much to my surprise, we arrived in Montego Bay on time as promised, after a very smooth and comfortable ride.

I applaud the management of Knutsford Express and its thoughtful, efficient staff for their dedication to customer service and attention to detail.

I must add that the fare was very reasonable.