Sat | Sep 22, 2018

Customer service master class from education ministry

Published:Friday | July 3, 2015 | 12:00 AM


This letter serves to bring attention to two exemplary public servants.

On June 30, I had reason to make contact with the Ministry of Education (MOE). My first interface with a customer service representative was commendable. The officer was highly respectful, pleasant and communicated clearly.

My next contact was with a Ms Judith Armstrong of Region 6 who was willing and clearly service oriented.

While having a discussion with my mother, the telephone link was cut, and before I could call back she returned the call. It didn't end there. She also made contact with an individual off-site on my father's behalf.

Clearly, all is not lost. Bravo, Ms Armstrong and the unnamed customer service representative.

May the mediocre-performing public-sector workers take a cue, even in the face of strained salary negotiations.