Tue | May 23, 2017

Gov’t dropped the ball on LIME/FLOW merger

Published:Thursday | August 27, 2015 | 8:00 AM

THE EDITOR, Sir:

I read Dr James Nolan's informed Letter of the Day in The Gleaner on Monday, August 24, on the LIME/Flow merger. The points raised indicate that the relevant authorities here have dropped the ball big time. Meanwhile, it is quite hilarious, too, that LIME/Flow was given a Most Socially Devoted award recently for the amount of time it answers people on social media networks.

While not discrediting the value that social media now plays in the business place, we are left to wonder if this is why we have been receiving the less-than-adequate personal customer service from the company.

When you call customer service to get answers on the many issues that have not developed since these two companies came together, you get an agent from another country who, when they cannot give you an answer that's reasonable or sufficient, they become rude.

No wonder some of these agents have to hide behind social media; their customer-service skills are woefully wanting. Mr Garry Sinclair needs to wake up and smell the coffee, people are complaining everywhere.

Ricardo Johnson (PhD)

Kingston 6

rickytwojohnson@gmail.com