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People's Report: Ridiculous wait at Constant Spring tax office

Published:Saturday | October 3, 2015 | 10:00 AM

I have been visiting the Constant Spring tax office for the past 14 years and the service has been slowly deteriorating to the point where taxpayers are treated as nobody, more so if you and the cashiers are not friends.

On September 30, 2015, I visited the tax office at 9:05 a.m. and proceeded to join the GCT line. There were seven persons in front as I waited to reach the cashier. It was finally my time to approach the cashier's window. I explained to her that I had several transactions and offered for her to do three at a time and then call from the line. She complied and did eight persons from the line, including persons from the side, in-between my transaction.

It was now 11 o'clock and I had three transactions left. Two were not GCT. She took the GCT one and refused to do the other two transactions, even though she was collecting other persons' documents on the side, including motor vehicle transactions, etc.

I had to go and join the main line and waited two hours to do the transaction, which took two minutes to be completed. All this time there were only two cashiers manning the main line. That same cashier spent 29 minutes doing one other person's transaction and did not break.

My question to the minister of finance, Peter Phillips, is: Who pays these cashiers at the tax office and what part do the taxpayers play in going to the tax office?

DISGRUNTLED

TAXPAYER