Flow’s injustice to consumers
THE EDITOR, Sir:
Who will protect consumers from Flow's blatant injustice?
When they launched their cable service, the channels were packaged, priced, advertised and sold by them. They neither disclosed to customers that some channels were illegally obtained nor stated that such channels were exempted from charge.
Having been forced to withdraw the poached channels from viewing, Flow's president now has the effrontery to insult the intelligence and sense of decency of his customers by stating that their charges will not be rebated as customers were never paying for these channels to begin with.
Who will protect consumers from this flagrant injustice? The minister of science, technology, energy and mining, under whose watch Flow operates, normally espouses consumer protection, but nothing has been heard from him on this matter to date. We also have a plethora of consumer protection agencies such as the Office of Utilities Regulation, the Broadcasting Commission of Jamaica, the Fair Trading Commission, and the Consumer Affairs Commission, all of which are funded by consumers, yet none of them has come out against Flow's action on behalf of consumers.
Is Flow too big to be challenged?