Treat patients with respect
THE EDITOR, Sir:
The new minister of health, Horace Dalley, has reported that persons being treated in the health service should be regarded as clients and treated in a respectable and loving manner.
The new orientation of health professionals needs to start within training institutions and take the form of day-to-day reminders by middle managers. Many health systems worldwide are big on customer service. In fact, it is heralded as one of key tenets in their best practices. Time is even taken to recognise top health professionals who go above and beyond the call of duty.
Many health professionals who work long hours in unfavourable conditions may be keen to say this has contributed to many of their colleagues becoming heartless and lacking respect. This will no doubt bear some form of psychological impact over time. However, the damage passed on in primary and secondary impact from lack of empathy, disrespect, and neglect will have a far-reaching impact.