Sat | Sep 23, 2017

People's Report: Disappointed by Air Canada shortcomings

Published:Saturday | December 19, 2015 | 12:00 AM

Travelling with Air Canada during the 1960s, 1970s, and even the 1980s was enjoyable. The airline staff at the Toronto airport terminal was fairly efficient, courteous, and helpful. And the service aboard the airplane was tolerable. All passengers were served a free hot meal along with coffee and other drinks.

But sad to say, it is no longer enjoyable travelling with Air Canada. My recent experience with this airline is the very antithesis of what it used to be. Common courtesy and helpfulness have been abandoned, and the general service aboard the plane leaves much to be desired.

Gone are the days when even a measly bag of potato or cassava chips was served. You would be lucky to be served a complimentary cup of coffee these days.

On a recent trip to Jamaica, a customer was treated with utter contempt and lack of respect by one of the airline crew. Owing to slight turbulence on board the airline, no coffee was served. But long after the turbulence had subsided, the lady customer requested a cup of coffee from one of the attendants. To our surprise, she was told in an indifferent manner to walk along the aisle and get the coffee herself.

There is no doubt that Air Canada needs stiff competition on its flight to Jamaica in order for it to improve its service.

May I point out that even during the heyday of Air Canada many years ago, it never came close to the elegant service aboard Air Jamaica. I, therefore, yearn for the return of Air Jamaica as a first-class international airline that makes regular trips from Toronto to Jamaica, and vice versa.

RUPERT JOHNSON

r.b.johnson@sympatico.ca

Toronto, Canada