The 2030 Vision or Nightmare?
THE EDITOR, Sir:
If we allow public and private sector entities to treat customers as if they are chopped 'stale tripe', Jamaica will be a place to avoid like the plague and not a place to live and work.
Take two obnoxious examples, the Registrar General's Department (RGD) and LIME-FLOW. After paying $10,000 last year November as the application fee to be reinstated as a marriage officer (after being out of country for years), my last week's correspondence with the RGD has gone unanswered. About a month before that, I heard that the office was awaiting the publication in the Jamaica Gazette in April of my recommendation. How can we allow this kind of behaviour from the RGD and expect to attract business interest in Jamaica?
Since the merger of convenience the 'lime juice is flowing', to use an expression from a Baptist clergy colleague, and many customers are soured by the shoddy service that the company continues to offer!
I live in Sligoville and get Internet services via FLOW, but the service has been out since last week Friday. I have called each day since then, but am still without Internet. On Sunday, I was told by a staffer that I have to go into the office in Kingston and make a report for faster response to my complaint. Like seriously? Suh wah im fah?!
So I made my way to the FLOW office and a lady there advised me that there is no report associated with my telephone number, so she would now file a report. She tried a few times without success to call her company's department or section that deals with repairs.
So I asked her, "When could I expect Internet service? The day after Jesus returns?" She smiled and said to give them by Friday. Friday, a good four days hence in modern Jamaica!?
Who champions the cause of the public in these cases? Cry the Beloved country!