Held to ransom by TAJ
THE EDITOR, Sir:
On the morning of April 28, 2016, I used the Tax Administration Jamaica (TAJ) portal to make a payment on my property taxes. On two attempts at payment, I received an error message that the system was not working and that I should try again later. I made another attempt in the afternoon and I received confirmation that the payment was received.
On April 30, 2016, on reviewing my credit-card transactions, I noted two charges were posted by the TAJ to my credit card with another pending. The third was subsequently processed on the credit card.
I contacted TaxHelp via email and received written instructions on May 2 on what documents needed to be submitted for a refund within five working days and to whom it should be addressed. I submitted these documents via email on May 3.
I subsequently received an email from the contact at TAJ, who, instead of addressing my request, forwarded a news release from the TAJ that it was aware of the system error and that it was working with its service provider to correct the situation, with NO mention of when it was expected that the overcharges would be reversed. All this while we are held to ransom at the mercy of the TAJ, which is sitting on our funds and we have to pay the bank for their error.
PETRA A. BARRETT