Mon | Jan 22, 2018

More credit-card foul-ups at TAJ

Published:Wednesday | May 11, 2016 | 12:00 AM


I write to corroborate the letter in Tuesday's Gleaner ('Held to ransom by TAJ', May 10, 2016) by Petra A. Barrett concerning the latest error being perpetuated by Tax Administration Jamaica (TAJ).

It has been a week now since I discovered the overpayments on my credit card by the TAJ online payment system, and notified customer service personnel of same. Their response to my daily queries is a very vague "we are investigating the matter". Seriously, it is outrageous that the entity which is entrusted with collecting the nation's tax funds is capable of wreaking such havoc with customers' credit and their relationships with their banks.

Where is the oversight for this entity? Under whose management is this allowed to happen? When will the refunds be made? The taxpaying public is owed an explanation, apology, rapid refund of these overpayments and assurance that such a glitch will not be made in the future.

In many years of doing global transactions by credit card, I must say that I have never, ever encountered such an egregious error.