Sun | Jan 21, 2018

Apology for toll-free trauma

Published:Friday | July 15, 2016 | 12:00 AM


I write in response to the letter, title 'Toll-free calls scamming consumers', published in The Gleaner on Tuesday, July 12, 2016.

First, we would like to thank Miss Samms for her letter and apologise for the inconvenience caused, regarding the lack of clarity on the toll-free call charges she incurred.

Digicel would like to ensure that our customers are always afforded the best value and have made adjustments to make all toll-free, calls on our fixed lines free going forward.

Again, we thank Ms Samms for her letter, as we consider our customers' feedback a vital element to continued delivery of the best service.


Director of Operations, Digicel Jamaica