Sun | Jul 15, 2018

Do better, NCB

Published:Thursday | August 18, 2016 | 12:00 AM


This is an open letter to the National Commercial Bank (NCB).

You must have some regard for your long-suffering customers who make it possible for you to make billions of dollars in profit, and who have to spend hours in lines to do what should be simple transactions.

Yes, I know the aim is to keep more persons out of the bank and to use online banking and the ATMs. However, not all of your customers are able to do this for one reason or the other, and there are transactions for which one has to attend the bank.

You closed three branches (Red Hills Road, Manor Park and Manor Centre) and opened one on Constant Spring Road. How can this be? Your Constant Spring Road branch is a total disaster. You have seven slots for tellers, and more often than not, just three are working when the bank is crowded. Your tellers cannot all go for lunch at the same time. Your customers have taken off from work to do their transactions. You also need to extend your opening hours. It is counterproductive to be spending hours at the bank.

Your parking lot is usually chaotic. The design leaves much to be desired.

The walkway to get into the bank is dangerous as one has to step off the curb into the path of oncoming traffic and then step back on to the curb.

The exit (by the drive-thru teller) is much too narrow and is an accident waiting to happen.

The service charge of $210 to encash a cheque, including my own, is a rip-off, not to mention the more than $800 per month service charge on a current account. Why is your bank so often out of lodgement books and envelopes for deposits? Why is there no privacy screens at the ATMs in the lobby?

NCB must do better in exchange for our business.

Disgruntled Customer