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Tastee Liguanea needs lesson in customer service

Published:Saturday | August 20, 2016 | 12:00 AM

KAREN HEW-SANG

khewsang@cwjamaica.com

 

I decided to try Tastee Liguanea for breakfast on July 23, as the advertisement stated that the establishment opens at 6:30 a.m. on Saturdays. On arrival at 6:50 a.m., the gate was closed and another vehicle was waiting to enter.

Needless to say, I was out in the road, but fortunately, there was not much traffic at that hour of the morning. When we were allowed to enter a little later, I asked the man who opened the gate what time the store opens. He did not answer my question, but motioned for me to drive in. After alighting from my

vehicle, I asked the security guard at the door the same question, and he replied that it was 6:30 a.m., but they were experiencing difficulties.

I entered, and I was the first person to place an order. One of the menu choices was not on the point-of-sale system, so I was told that I could not purchase it, even though the items that made up this combination were available. I ended up placing an order for five meals containing waffles. I was told that this would take five minutes. The time stamp on my receipt was 7 a.m.

I waited for quite a while, with no one even bothering to find out what my order was, as I was not being boisterous like another woman who got through almost immediately. When the manager came out, he looked at my receipt and I pointed out to him that the time stamp stated 7 a.m. and it was then 7:35. He did not apologise, but asked someone to check on my order. To add insult to injury, I observed others being served waffles while I was waiting.

 

Five minutes for each

 

Someone came and said that the cashier should have told me that it was five minutes for each waffle order. This makes no sense. Is it that there was only one waffle machine? I told her that even if that were the case, that would be 25 minutes, and it was then 7:45 a.m. Another customer told her that she should apologise for the inconvenience and give me my order for free. She was quite taken aback, and the customer told her that that would be what would happen overseas. She walked off.

I kept asking for an explanation, but no one was willing to give me one. I was finally given my order at 7:53 a.m., without any compensation. Of course, when I got home, there were no straws, salt or black pepper.

Is this what is in store at this Tastee location for the future, or is it teething pains? Whichever it is, the manager should have offered an apology and reimbursed me for my order. This is poor customer service. The irony is that the plastic bag that was used had the following tag line printed on it - 'Serving you for 50 years!' Is this the service we deserve as Jamaicans, or does Tastee serve only persons who are boisterous and talk with a foreign accent?