Tue | Sep 19, 2017

NWC: Delays in bill delivery don't benefit us

Published:Saturday | January 7, 2017 | 1:00 AM

THE EDITOR, Sir:

The National Water Commission (NWC) takes note of a letter to the Editor published in The Gleaner on January 4, 2017 titled 'Question for NWC'.

There is absolutely no truth to any insinuation that the NWC is delaying the delivery of bills in order to collect a late payment fee. In fact, no late fee is now being charged on any NWC account whatsoever. Further, any delay in bill delivery is of no benefit to the NWC but instead only serves to delay the likely payment of bills.

In respect to the particular complaint, the NWC has contacted the letter writer and has investigated the claims made in the letter. Our investigations show that, contrary to the claims in the letter, the account in question has a mailing address in St James and hence the bills for that property should not be expected in Falmouth, Trelawny. In addition, there is no request on file from the account holder to send the bills to any other individual or any mailing address other than the one documented on the contract. Further, all bills have been dispatched well before the due dates to the mailing address on record on a monthly basis since the establishment of the account in 2016.

It is also to be noted that, contrary to the suggestion in the letter, NWC bills are not distributed through its commercial offices but instead through the postal services and electronically through emails, whenever an email address is provided. Bills are prepared and dispatched with 21 days or three weeks for distribution through the postal services before becoming overdue.

Notwithstanding our disagreement with the letter, the NWC will continue to use all the resources available to make bill collection and bill payment as easy and convenient as is possible and to ensure continuous improvement in our customer service delivery across the island.

Charles Buchanan

Corporate Public Relations Manager, NWC