Tue | Aug 21, 2018

Take a bow, May Pen police

Published:Tuesday | January 31, 2017 | 12:00 AM


Late last year, I had reason to accompany a family member to the May Pen Police Station regarding a lost document.

I was taken aback by the presence of a high number of young police personnel. They all appeared businesslike and were polite.

This country is plagued with poor customer service, a malaise manifested in both the public and private sectors. Dervan Malcolm of Power 106 FM speaks to this dysfunction ad nauseam. However, the policemen and women of May Pen could give valuable lessons on good customer care.

In this regard, I must give commendations to Inspector Sandra Webb-Spence, Constable Senior and District Constable O'Connor. They were most congenial and highly professional in the execution of their duties and in their interface with the public. In observing the precincts, everyone was treated with respect, and there was no tardiness.

Take a bow, May Pen Police.

May all institutions or establishments, from the major corporations to the small retail outlets, pay keen attention to good customer care. This will positively affect their bottom line.