Sat | Jan 20, 2018

Security express line at KFC shameful!

Published:Saturday | February 11, 2017 | 12:00 AM

I recently went to the KFC on Old Hope Road in Kingston to purchase food for my family, but I never had the slightest idea that I would discover that the KFC had an express line.

While a score of other customers and I were waiting in the long line on a recent Friday to place our orders, another customer and I noticed how busy the two security personnel in the stores were.

We noticed them taking out multiple bags through the door, so I wondered to myself if the management of KFC had asked them to take on this additional duty.

After several minutes, I began to get frustrated, because I could not understand why the guard could just go up to the cashier and place an order and then nudge one of the servers to bypass orders before to attend to his orders.




I was surprised to see one of the security officers giving two guys who rode up on a bike the bags.

If that was not bad enough, less than five minutes later, three other bikes rode up and another security guard quickly rushed out, collected money from bikers, and went to the cashier and followed the said routine.

They had no shame! Additionally, each time the security personnel went to the cashier, she was more than willing to allow him to place an order.

At one point in time, with the line hardly moving, one of the security personnel purchased nine pieces of chicken and additional food and even went around to the chicken to get someone to attend to the order. Can this be right?

I found it to be unfair and despicable because the security officers are abusing their powers.

I do not know of an express line at KFC, and even if there was one, the management of KFC should advertise it to the public and tell us how to access it.

Why should some security personnel who are supposed to be protecting the customers and maintaining good order be the ones attending to the express orders?

The management of KFC should put an immediate stop to this. I do not know if the security officers are a part of a group doing express and delivery services, but it should not be done at the expense of the time of customers in store.