Fri | Jan 19, 2018

Harsh fee from Caribbean Airlines

Published:Saturday | February 18, 2017 | 12:00 AM

Last November, as I was travelling from Fort Lauderdale to Kingston on Caribbean Airlines with my luggage and my Jamaican accent, I was expecting to carry on two pieces (a laptop and a carry-on bag) and to pay US$30 for one extra check-in. The check-in attendant told me that because the carry-on bag was 17lb overweight, it would have to be checked in and I would have to pay US$205.

Despite my pleas, no mercy was to be had, and I had to demand a receipt. To add salt to the wound, when I got to Norman Manley, one of my bags was missing, and I had to make a trip to the airport the following day when it arrived.

A few days later when I happened to look at the receipt, I saw that there was no way the items on the receipt could add up to US$205. Since then, I have made numerous pleas to Caribbean Airlines customer service, to no avail.

On my way to Toronto from Kingston by Air Canada two weeks later with the same carry-on bag weighing about the same amount, I was politely told as I was boarding the aircraft that the bag was too heavy and that it would be placed with the check-ins, and I could pick it up on the carousel with my other luggage in Toronto.

That's service, Caribbean Airlines!