Sat | Feb 24, 2018

Exceptional service at Swallowfield depot

Published:Saturday | May 6, 2017 | 12:00 AM


It was a little past 11 a.m. when I went to the depot to get my car passed. When I drove through the gate, there were about five cars ahead of me. I noticed a man coming down to each of the cars and giving instructions. He had a pleasant face and was smiling as he addressed the drivers in front of me.

When he reached my window, he greeted me, saying, "Good morning, Sir, how are you?" I paused for a moment. Such salutations were far from what I experienced on my recent visit there about two months prior. I said, "Good day, I'm good, and how are you?" He said, "Great! Giving thanks."

He then said I should write my name, my TRN and the expiry date for my driver's licence on the back of the receipt.

I realised that I did not have a pen. As he walked back past me to go to the head of the line, I stopped him and asked if I could borrow his. He politely said, "Sure, no worries," and went on to the head of the line. He moved speedily, approving the cars and by the time I finished writing, it was my time at the head of the line.

He briskly inspected my vehicle and within a few minutes completed the task.

Seeing him at work, I was impressed that not all government agencies and departments give poor customer service. Getting the new examination certificate was a breeze.

The service at Swallow-field has significantly improved, and I must congratulate Donovan Lewis and his entire team at the Swallowfield Examination Depot. Job well done. By the way, the entire process took about 12 minutes.