Wed | Jan 27, 2021

Letter of the Day | We need proper water service in Havendale

Published:Wednesday | August 23, 2017 | 12:00 AM


One week. That is how long it has been since I have received consistent water supply from the National Water Commission (NWC). I live in Havendale, St Andrew, and ever since moving here almost two years ago, it has been torture, all because of NWC. Since the middle of last week, the water supply has been disrupted yet again for what seems to be one of myriad regular issues that continually plague this area - broken mains, faulty pumps, etc. You name the problem, this area has experienced it.

It seems NWC is incapable of fixing a problem and providing consistent service for longer than a week or two. That seems to be their limit. This is the 'enth' time that water has been disrupted in a matter of weeks. And don't bother to waste time contacting them to find out when the service will return. All you hear is the usual "we are aware of the problem and are working on it but cannot say when the service will be restored". Really? You don't even have a vague idea? Not an inkling? Are your people even really working on the matter? So if the water is not restored for another week, what should I do? Are you going to come and fill my tanks for free? I still have need for water every day. I still have to go to work. I still have to cook, wash, clean just like your board members and your managers, whose water, I am sure, you wouldn't dare disrupt for a week.

It seems this company picks and chooses which disruptions to put on its website for the public's information. Frankly, it shouldn't be that hard because a template letter would work perfectly for Havendale, since this area suffers this inconvenience so often. But no advisory has been posted on the website about this extended disruption. Further, NWC has the gall to put a customer satisfaction survey on its website. You don't need to do that. You should know how your customers feel - we despise your service.

I am not asking NWC for any favours. What I am simply asking for is what I am paying to receive - consistent water supply. So, NWC, will my life in Havendale continue to be hell or will I be granted the courtesy of some water by the time I get home today?

Frustrated in Jamaica