Tue | Dec 12, 2017

My beef with FLOW

Published:Wednesday | September 20, 2017 | 12:00 AM

THE EDITOR, Sir:

I reside overseas and pay the family home utility bills for my mother, who is in her 90s. I have been doing this since having left the island not so long ago and was careful to request all service providers - the Jamaica Public Service Company, National Water Commission, and FLOW - to email me their bill each month.

To date, both JPS and NWC have faithfully sent me their bills, which I have paid. However, the telecommunications company with the evolving names, and the single land-based phone service on which my elderly parent depends for making calls, has been unable to consistently provide me with the bill each month.

To add to that, they do not send out a paper bill in time for it to be paid before the service is suspended. I have been to their office twice when visiting home, and asked to have them update their information so they can send me their bill, and yet after years of trying, there has been no correction of the matter to get me their bill on time to be paid.

 

REVOKE LICENCE

 

Currently, there are no words to describe how I feel to have to be writing to the press once again to raise the issue. If FLOW cannot manage the activities of correct billing and maintenance of their systems, they should go back to England, so that a competent and responsible entity can run the operation. Or perhaps it is time their licence to operate as a telecommunications company in Jamaica be revoked.

My latest issues with this company taking my money without providing adequate service are as follows:

1. The family home had no landline phone service for three weeks, yet the bill was sent for payment with the usual threat to suspend service. (They claimed they would provide a credit for the time the service was unavailable, which I have not seen since I cannot get them or my bill).

2. The time for this service was last month, and they have the nerve to suspend their service for non-payment of a bill which they have not sent by paper or email.

3. They are impossible to get on the phone to request the amount of their bill, because they seem unable to honour the service for which they are being paid and provide an actual system by which their customers can have their issues addressed.

H.D.