Excellent customer service!
THE EDITOR, Sir:
This is to express my thanks and commendations to Kemeisha Stewart Anderson of the Accountant General's Department on her professionalism and prompt response rate in handling queries on the entity's WhatsApp line.
I was truly impressed that she provided me with a solution to a query/problem regarding my mom's pension within less than a minute.
I believe in giving positive feedback, and so I am using this medium to congratulate, as well as encourage, her to keep shining bright.