FLOW responds to customer's appeal
We note a recent letter to the editor in your newspaper dated October 21, 2017, titled 'Patience with FLOW wearing thin'.
We would like to first apologise to Mr Titus for his experience. We appreciate our customers and welcome every opportunity to serve them. Accordingly, it is our aim to resolve service disruptions within the shortest possible time.
With regard to the specific concern raised, we wish to advise that the customer's service was restored on October 22. Mr Titus was engaged and his account rebated for the period that he was without service.
Our focus remains on transforming our customers' experience as our teams continue to enhance our systems and processes to provide improved services.
Director, Customer Experience