Wed | Oct 17, 2018

FLOW passing the buck on phone repairs

Published:Wednesday | November 22, 2017 | 12:07 AM


On March 30, 2017, I bought a Huawei Y3 Lite cell phone from the FLOW store in Negril. A warranty of 12 months came with this purchase.

Approximately one month after I got the phone, one by one, a number of faults developed.

1. The earphones stopped working.

2. The earphones could no longer work as the antenna.

3. The radio jumped from station to station at random.

4. The charger no longer worked.

5. Battery takes a long time to charge.

6. The battery no longer holds charge and has to be recharged every four hours.

On November 8, I went to the same FLOW store in Negril to advise of my disappointment and to request that they honour the warranty that was issued with the phone. The same staff who recommended and sold me the phone were there. After outlining the issues with the phone, to my surprise and further disappointment, he advised me that the warranty would not cover the phone, even when it had five more months to go.

He stated that the port for the charger was damaged. I examined the port, and could not see any sign of damage. I further showed it to other persons in the store who also could not see any damage.

I pointed out to him that the phone accepted other chargers and could be charged. I then asked for the manager, who I was told was Antoinette Williams, and I should wait. After about 20 minutes, I was told that she was unavailable and could not see me.

I thereafter called FLOW's head office, hoping to have the matter dealt with, only to be told that maybe I should try the store in Sav, if the Negril store was not helpful.

The phone was purchased in Negril, not Savanna-la-Mar, hence I didn't see that as a solution to the problem, but more like passing the buck.