Wed | Oct 23, 2019

Courtesy goes a long way

Published:Thursday | January 4, 2018 | 12:06 AM


Bad customer service, in Jamaica, is common place. Cashiers, in particular, are especially bad at being courteous. Usually, there's no ‘Hello’, ‘How are you?’, ‘Have a nice day, ‘Thanks for shopping with us’ and/or ‘Please come again’.

In a bygone era, Abe Issa and the Karram's Kar Mart founder, demanded the best customer service from their employees, and, in return, gained their customers' loyalty, love and respect. Courtesy costs nothing, but, bad customer service, over the long term, will rob the business of increased profits and may, eventually, lead to bankruptcy.

Patrick A. Gallimore