Fri | May 25, 2018

National Library CEO a cut above the rest

Published:Saturday | February 3, 2018 | 9:04 AM
National Librarian Beverley Lashley.

THE EDITOR, Sir:

I went to transact business on Tuesday, January 30, 2018 with the National Library of Jamaica (NLJ), and as usual, there were parking issues (downtown is noted for lack of proper parking facilities). There was no parking available in front of the building or any roads leading off East Street.

I went on my cell phone and proceeded to call NLJ to advise that I wanted to transact business but there was no parking. The operator/receptionist told me that she was going to speak with the CEO and placed me on hold. A gentleman (who I later learnt was a staff member) then came on to the telephone and advise me to drive to the front of the building and he would assist me with parking.

A lady came outside to beckon to me in my car that the staff member is going to remove his car so that I could park in his space. After I had parked, she was waiting in the lobby to greet me. She introduced herself as the new CEO of NLJ and then proceeded to ask other staff members to assist me.

I don't know how many CEOs would have left the comfort of their office to assist someone transacting business with their organisation.

I want to publicly thank Ms. Beverley Lashley, CEO and her staff for going above and beyond the call of duty to assist me in doing business with the NLJ.

I hope that other CEOs especially those in the Public Sector will take note and walk the talk and make Jamaica the place of choice to live, work, raise families and do business.

SHARON WRIGHT

(Very impressed)