Fri | Apr 26, 2019

Unfair shaming of loan delinquents

Published:Tuesday | March 20, 2018 | 12:45 AMSAMAURE TAYLOR


I agree with Trevor Munroe in his calling out of the hypocrisy of publicly outing student-loan delinquents while not exposing big fish who owe millions more to the Government.

Not only are debtors to the Government not exposed, they often benefit from significant reductions in debt. 

Debtors to financial institutions are not exposed in this manner either.
The Students' Loan Bureau (SLB) collections department is also significantly incapable of managing its portfolio, as the data it has are hardly maintained. I am aware of a situation were the SLB complained that it was unable to reach a borrower, yet was able to send email regarding publication and visit the borrower's workplace. 

The publication of photos of loan delinquents is yet another knee-jerk reaction of a government agency - poor customer service, inability to manage data, and the belittling of its customers.