Sun | Sep 23, 2018

Thanks for restoring my service, Digicel

Published:Friday | April 13, 2018 | 12:00 AM

THE EDITOR, Sir:

Subsequent to my letter published in The Gleaner of Tuesday, April 10, 2018, I received a call from Sherene McPherson, a supervisor at Digicel. She apologised for the inconvenience caused as a result of the issue between Scotiabank and Digicel.

Ms McPherson then went on to provide alternative options to facilitate bill payment in an effort to prevent the problem from reoccurring and promised that the company would inform their customers of the situation with Scotiabank. Within minutes after our conversation ended, I received a text message advising that my service was restored.

Following that, Corporate Customer Care Manager Claver Peart called to offer a formal apology on behalf of the company. He noted that Digicel had realised that payments made to a customer's actual phone number, rather than his or her Digicel account number, have been delayed because of issues on Scotia's platform. As such, it has to be manually updated by their technical department.

Going forward, Digicel intends to engage Scotiabank in this regard. In the spirit of good customer relations, Digicel has offered me one month's free subscription.

Thank you, Digicel, and I'm hoping the issue between the company and Scotiabank will be resolved quickly.

SHARMICA HOLNESS

Mandeville, Manchester