Wed | Dec 12, 2018

Finally, FCIBC Internet banking restored

Published:Friday | August 17, 2018 | 12:00 AM


I'm relieved to report that on August 15, hours after you published my letter lamenting an almost monthlong wait, promises and pledges, FirstCaribbean International Bank facilitated the restoration of my Internet banking.

In one day, I received two calls from the bank and a written response from the director of retail and business banking apologising for the most recent round of frustration with my customer service experience at FCIBC.

They also sought to explain that it was not consistent with their standards and informed that a full review was under way into my complaint.

It's regrettable that the urgency coincided with the publication of the letter of complaint, but let's look at the bright side: The concern has now been addressed and apologies accepted.