Tue | Nov 20, 2018

FLOW regrets service disruption

Published:Friday | August 24, 2018 | 12:12 AM

THE EDITOR, Sir:

We write in response to a letter to the editor titled 'FLOW is a disaster' and published in your newspaper on August 18, 2018.

FLOW sincerely apologises for any inconvenience experienced by our loyal customer, Caren Christie, with her cable service. Our technical team completed service-restoration activities on August 18 and Ms Christie was contacted and advised accordingly.

Our records show that the reported instances of service disruption that affected our valued customer resulted from multiple incidents of damage to our fibre network, caused by external factors. It is our aim to restore services in the shortest possible time and to pursue the necessary actions to minimise these disruptions.

We encourage our customers to continue engaging us using any of the following options:

- Customer service: 100 or 1-800-804-2994

- Email: customerfirst@cwc.com

- Facebook: https://www.facebook.com/FlowJamaica

- Twitter: @FlowJamaica

SOPHIA MORGAN

Director, Customer Experience

FLOW