Wed | Nov 21, 2018

FLOW customer back on track

Published:Wednesday | October 17, 2018 | 12:10 AM

THE EDITOR, Sir:

We write in response to a letter to the editor titled 'FLOW ruined my business' and published in your newspaper on September 28, 2018.

FLOW extends sincere apologies to Anthony McDonald for the disruption he experienced. At FLOW, it is a priority of our business to provide a satisfying experience for our customers and we do regret the delay in addressing Mr McDonald's service issue, which was caused by extensive damage to our cable infrastructure.

Our technical team has since repaired the damaged cable and restored connectivity, and Mr McDonald confirmed that his Browse & Talk service was back in working order.

We thank Mr McDonald for his patience and for remaining our loyal customer.

We remind our customers that they may contact us using any of the following options to have their concerns addressed:

- Customer service: 100 or 1-800-804-2994

- Email: customerfirst@cwc.com

- Facebook: https://www.facebook.com/FlowJamaica

- Twitter: @FlowJamica

SOPHIA MORGAN

Director

Customer Experience