Fri | Nov 16, 2018

FLOW: Bear with us re damaged Queensborough cables

Published:Saturday | October 20, 2018 | 12:00 AM

THE EDITOR, Sir:

We write in response to the letter to the editor titled 'FLOW phones down in Queensborough' and published in your newspaper on October 8, 2018.

We wish to advise that the disruption in service was caused by damage to our network cables as a result of the ongoing roadworks and related excavations in sections of the Corporate Area.

FLOW sincerely regrets the inconvenience experienced by our customer, C.J., and asks for continued patience, as we continue to work with the various third parties to restore services in the shortest possible time.

The following options remain available to our valued customers to engage us with any concerns they may have:

- Customer service: 100 or 1-800-804-2994

- Email: customerfirst@cwc.com

- Facebook: https://www.facebook.com/FlowJamaica

- Twitter: @FlowJamaica

SOPHIA MORGAN

Director

Customer Experience