Tue | Dec 18, 2018

Umbrellas on JUTC bus?

Published:Thursday | November 15, 2018 | 12:10 AM

THE EDITOR, Sir:

If this wasn't such a serious situation, I would laugh. Most of us have travelled on a JUTC bus at least once in our lives; but most of us have never been on the JUTC website and seen at first hand how they advertise their service: 'JUTC your route to excellence; leave the stress of driving to us', etc. They go on to say that the public chooses them because of their excellent service and high level of customer service, cost, and comfort.

How many of us can attest to those wonderful words on paper? For sure, not some commuters who live in the Portmore area and are sometimes forced to travel on leaking buses in which they have to open their umbrellas. Not commuters on buses where the drivers have to use paper to cork holes over their heads and sit on plastic bags because their seats are wet as the bus leaks when it rains. If this is not stressful, then what is? Is this excellent customer service?

We know that state-owned enterprises, and in this case a bus company, is challenging to manage, but using umbrellas on a bus? No, sah! We can

do and must do better than that. Service the buses so that you can deliver what you promised. This is not to say that there has not been some amount of improvement in the service offered over the years, but in my humble opinion, these are urgent matters that require immediate attention. The commuting public is waiting.

Commuter under the umbrella