Mon | Aug 19, 2019

Flow says service disruption due to damaged infrastructure

Published:Saturday | July 20, 2019 | 12:13 AM

THE EDITOR, Sir:

We write in response to a letter published in The Gleaner on July 9, 2019 titled, ‘Flow disconnected from quality service.’

We regret the experience reported by our loyal customer, Y. Annette Davis, and sincerely apologise for any inconvenience caused during the period of service disruption. Our customers are a central focus of our business and we therefore treat seriously every concern brought to our attention.

The service disruption experienced by Ms Davis was caused by damage to our infrastructure.

We have since made contact with her and offered an alternative solution for service, which she has accepted. The service was subsequently installed and Ms Davis confirmed that it is now working. The relevant rebate has also been applied to her account.

In the meantime, our technical team is working to repair the damaged infrastructure in the shortest possible time.

Sophia Morgan

Senior Manager

Customer Experience