Customer service at its best
Keisha Hill, Gleaner Writer
An oft-used Jamaican adage, 'encouragement sweetens labour', resonates with Ann Palmer, customer service champion for the Paymaster Jamaica Limited, Greater Portmore, St Catherine location. After 12 years as an employee of the multipayment agency, she continues to love her job and provides exceptional service with a difference.
"I like my company and I love what I do. Customer service is our name and many of our customers keep coming back because of the service that they get. I know most of my customers on a first-name basis, and this is good because it helps them to feel even more special," Palmer said.
Palmer, who hails from the Daytona area in Portmore, St Catherine, said, despite the long hours at times, she enjoys her job and isn't bothered by the workload. "I like good things and I also desire good things for my customers," she said.
It came as a surprise to Palmer when she received a telephone call that she was selected as Customer Service Champion. "I was not aware that we were being judged. However, I feel very good. When you are awarded for something that you love, it helps to keep you motivated," Palmer said.
Since it introduced the modern way to pay bills to Jamaica in 1997, Paymaster has developed a reputation for accuracy, efficiency, and reliability of revenue collection, fund disbursements, and information processing and dissemination for our client companies, customers and subagents. The pioneering company is able to offer this high level of service because of the latest technology it utilises to promote efficient and effective customer interaction, which facilitate the consistent execution of each transaction.
Technology has also allowed Paymaster to provide added benefits to the client companies and customers by exceeding its original customer-service commitment, in providing same-day account updates.
The company's client portfolio includes major utility companies: Jamaica Public Service, National Water Commission, LIME, Flow, and Digicel. Paymaster takes pride in offering facilities for improving revenue collection and extended customer-care activities to individuals, public- and private-sector institutions. They offer the convenient services for the payment of traffic tickets, property tax, as well as United States Embassy online applications and appointments.
Paymaster locations offer extended opening hours from 7 a.m. to 7 p.m., with the ability to do real-time updates to client companies after payments are made. All payments are updated on the same day. Payments can also be made online at www.paymaster-online.net.