Customers were made aware of impending increase, says NCB
The National Commercial Bank (NCB) says customers were informed long ago about the impending increase in the fee structure for some of its services.
There have been criticisms about the changes which will see some fees being doubles or tripled.
Corporate Communication Manager at NCB, Belinda Williams, says the financial institution had embarked on a public awareness campaign long ago and the impending changes were posted on the bank’s website and mounted in banking halls.
Williams explains that the NCB is adjusting its fee structure in response to the cost of doing business.
She emphasises that there are still free options for customers to check their balances and to transfer money.
Addressing concerns about accessibility, the NCB corporate communications manager says the bank has more than 200 ATM machines and 36 branches islandwide which customers can access.
She also notes that there are Internet banking kiosks inside branches, which are manned by personnel who can help customers to navigate the banking system.
Williams further notes the increase in fees to check account balances in-branch or by calling customer care only applies to business customers.