Fri | Jan 20, 2017

Toll-free number for health comments

Published:Friday | March 27, 2015 | 12:00 AM
Dr Andrei Cooke, chairman SERHA

In an effort to improve service delivery to its clients, the South East Regional Health Authority (SERHA) has implemented a toll-free telephone line and an email address to allow members of the public to comment on the service received at health facilities across the region.

The toll-free number is 1888-429-5013, and the email address is

patientcare@serha.gov.jm.

SERHA Chairman Dr Andrei Cooke explained that the facility is to circumvent any step along the way where persons think that the complaint will fall on deaf ears.

"The complaints that come in through this line or by email will come to an officer at the regional office who is designated to hear comments or complaints, document them, and bring them to the attention of the relevant heads of department," he explained.