Women Join Business Process Industry Association Board
Business Process Industry Association of Jamaica (BPIAJ) has named two of the island's leading female game changers in the business process outsourcing (BPO) sector to its board.
The two - Odetta Rockhead, country manager, Sutherland Global Services and attorney-at-law, Ashley-Ann Foster, representing IBP Outsourcing Limited - join an impressive technology-driven group led by third-term president Yoni Epstein.
Rockhead has been named second vice-president and Foster, corporate secretary.
The appointment of the two women to the male-dominated board has been described as a significant move in the right direction, Epstein said, noting that the decision was made based on a number of important reasons.
"Odetta is the country manager for one of Jamaica's larger BPO firms and has a significant voice in the industry; she is a product of what hard work and determination delivers," said Epstein, adding that he wanted a powerful board, and given what both women have achieved in their respective fields, he felt they fit the bill as game changing ambassadors.
Other board members
The other newcomers are Andrew Fazio, director of business development at Columbus Business Solutions; Jason Corrigan, general manager, Digicel Business; and Dr Guna Muppuri, managing director of Bioprist Knowledge Park.
Fazio brings more than 20 years of experience in the information technology industry, which he says will help advance the BPIAJ and BPO sectors in Jamaica.
"I am committed to doing all I can to enhance this important industry. Having been involved with Columbus since inception and a part of six start-ups prior to joining. I know I can offer input that will help this sector grow," said Fazio, underscoring that he understood the importance of a resilient network when it comes to the BPO sector.
In the last two years, the BPIAJ has realised significant achievements including an award of US$500k in grant funding from Compete Caribbean via the Inter-American Development Bank in order to develop a call centre incubator, marketing, establishment of Spanish and middle management international based training, and security services in order to protect the integrity of the sector.
"Revamping the Heart Trust/NTA training curriculum based on the needs of today's BPO business; lobbying the government to ensure the free zone incentives remain for the BPO operations and building unity amongst the BPO players," Epstein outlines as some of the main achievements.
In sync with the direction of his president, Fazio, said Columbus' goal is to ensure that all companies doing business in Jamaica have access to the latest technologies as well as the best support possible, "which will have new companies wanting to stay and existing companies wanting to expand."
The returning board members include, first vice president, Leroy Reid, country manager, Xerox Commercial Solutions, general treasurer, Mark Kerr Jarrett, managing director and John Spence, chief operations officer/director of ADS-Global.